Libredesk is a free and open-source, self-hosted customer support desk that offers full control and comes as a single binary. Here's a summary of its main features according to the sources:

• Multi Inbox: Libredesk supports managing conversations across multiple teams effortlessly through multiple inboxes.

• Granular Permissions: It provides role-based access control allowing for the creation of custom roles with granular permissions for both teams and individual agents.

• Smart Automation: Users can eliminate repetitive tasks by setting up powerful automation rules to auto-tag, assign, and route conversations based on custom conditions.

• CSAT & Analytics: The platform allows for measuring customer satisfaction with automated surveys and tracking key metrics such as response times, resolution rates, and team performance.

• Business Intelligence: Libredesk enables users to connect their favorite BI tools like Metabase to create custom dashboards and reports using their support data without vendor lock-in.

• Canned Responses: Agents can save frequently sent messages as templates for quick responses, including the ability to set tags and more with a single click.

• Smart Organization: Conversations can be kept organized using tags, custom statuses, and snoozing, and any conversation can be found instantly through the search bar.

• Auto Assignment: The system can distribute workload using auto-assignment rules based on agent capacity or custom criteria.

• SLA Management: Users can set and track response time targets and receive notifications when conversations are at risk of breaching SLA commitments.

Libredesk is presented as a 100% open-source solution with all features included. You can also view a live demo and the source code on GitHub.