UVdesk is an adaptable, PHP-based open-source helpdesk system specifically designed to streamline customer support for eCommerce, marketplaces, and multichannel businesses. It is available as both a self-hosted open-source solution and a SaaS-based platform.

The main features of this tool include:

• Multichannel Support Hub: UVdesk centralizes communication by integrating multiple channels into one platform, including email (Gmail, Yahoo, Hotmail), social media apps, and web front-office forms.

• Deep eCommerce Integration: The platform can connect directly with major eCommerce stores like Shopify, Magento, Prestashop, and OpenCart. This allows support agents to fetch real-time order details directly within the helpdesk, significantly reducing response times.

• Marketplace Connectivity: It supports integration with global marketplaces such as Amazon, eBay, Etsy, and Flipkart, allowing teams to support customers across various selling platforms from a single interface.

• Automated Workflows: Users can improve productivity by setting up automated rules and presets for tickets coming from different channels, enabling faster and more consistent responses.

• Self-Service & Knowledge Management: The tool includes a Knowledgebase (a public library of help topics) and an instant FAQ/Contact form (Binaka) to help customers find answers independently.

• Task and Ticket Administration: Beyond basic ticket formation, the system includes tools for task management, tracking agent performance, and managing agent privileges.

• Flexible Form Builder: It features a built-in Form Builder to create customized, beautiful contact or feedback forms that suit specific business requirements.

• Customizable and Secure: As an open-source tool, it offers a customizable theme to match your brand and supports Single Sign-On (SSO) for secure user access.